SHIPPING

1. SHIPPING FROM BLENTORINA

This Shipping Policy applies to orders placed through blentorina.com.

Blentorina is operated by:

ASERA UG (haftungsbeschränkt)

Kurfürstenstraße 106

10787 Berlin

Germany

Email: info@blentorina.com

Phone: +49 1590 7924781

2. DELIVERY DESTINATIONS

We ship to the destinations that are available for selection during checkout.

If your country, region or address cannot be selected during checkout, we do not currently offer delivery to that destination.

3. ORDER PROCESSING

We normally aim to prepare orders for dispatch within 1 to 3 business days after the order has been accepted and payment has been successfully processed.

Business days are generally Monday to Friday, excluding public holidays applicable to the dispatch location.

During busy periods, promotions or events outside our reasonable control, processing may take longer.

4. SHIPPING COSTS

Available shipping methods and their prices are displayed during checkout before the customer submits the order.

The final shipping charge depends on factors such as the delivery destination, order contents and the shipping method available for that order.

5. DELIVERY TIMES

The delivery estimate applicable to an order is shown during checkout, in the order information or in the shipping confirmation where available.

Delivery times are estimates rather than guaranteed arrival dates unless we expressly state otherwise.

Carrier delays, severe weather, public holidays, customs procedures where applicable, high parcel volumes and other events outside our reasonable control can affect delivery times.

6. ORDER TRACKING

Where tracking is available for the selected shipping method, tracking information will normally be provided after dispatch.

It may take some time after the shipping confirmation is sent before the carrier's tracking system shows the first update.

7. DELIVERY ADDRESS

Customers are responsible for entering a complete and accurate delivery address.

If you notice an error after placing an order, contact us as soon as possible at info@blentorina.com. We will try to help, but an address cannot always be changed once an order has entered fulfilment or has been handed to the carrier.

Additional costs caused by an incorrect or incomplete address may be charged where permitted by law and where the error was provided by the customer.

8. FAILED OR REFUSED DELIVERY

If a parcel cannot be delivered, the carrier may make another delivery attempt, leave collection instructions or return the parcel.

If a parcel is returned to us because it was not collected, was refused without exercising a legal right, or the customer provided an incorrect address, please contact us so we can review the available options.

This does not affect statutory consumer rights.

9. DELAYED ORDERS

If an order has not arrived within the expected delivery period, please first check any available tracking information.

You can then contact us at info@blentorina.com with your order details.

We will review the shipment information and, where appropriate, contact the carrier or arrange another solution in accordance with applicable law.

10. LOST OR DAMAGED PARCELS

If an order arrives visibly damaged, take reasonable care when accepting and opening the parcel and contact us promptly.

If an item inside the parcel is damaged, defective or missing, email info@blentorina.com with the order details and photographs where useful.

For consumer purchases, your statutory rights remain unaffected.

11. MULTIPLE PARCELS

An order may occasionally be delivered in more than one parcel. If this happens, the parcels may arrive at different times.

You will not be charged an additional shipping fee solely because we choose to divide an order into multiple shipments, unless a different arrangement was expressly agreed with you.

12. RETURNS

Shipping an order back to us is governed by our Returns & Refunds page.

Please review the return instructions before sending an item back.

13. CONTACT

For shipping questions:

Blentorina