TERMS OF SERVICE

1. ABOUT BLENTORINA

Blentorina is an online store operated by:

ASERA UG (haftungsbeschränkt)

Kurfürstenstraße 106

10787 Berlin

Germany

Managing Director: Samantha Rhaesa

Commercial Register: Amtsgericht Charlottenburg

Registration Number: HRB 271075 B

Website: https://blentorina.com

Email: info@blentorina.com

Phone: +49 1590 7924781

These Terms of Service apply to purchases made through blentorina.com and to the use of our online store.

2. SCOPE

These Terms apply to customers who purchase products from Blentorina. Mandatory consumer rights under applicable law remain unaffected.

By placing an order, you confirm that the information you provide is accurate and that you are legally able to enter into the purchase contract.

3. PRODUCTS AND PRODUCT INFORMATION

We aim to describe and display our products as accurately as reasonably possible. Product photographs are for presentation purposes. Small differences in appearance, material, finish, dimensions or packaging may occur where they do not materially change the product.

Product availability can change without notice. Placing an item in the shopping cart does not reserve it.

We may correct obvious errors in product information, pricing or availability before an order is accepted.

4. PRICES AND CHARGES

Prices are displayed in euros unless another currency is clearly shown.

The total amount payable, including any applicable taxes and shipping charges, is shown before the customer submits the order. Shipping charges may vary depending on the delivery destination and shipping method selected at checkout.

5. ORDERS AND CONTRACT FORMATION

Products shown on the website are an invitation to place an order and do not by themselves constitute a binding offer.

By clicking the final order or purchase button at checkout, the customer submits a binding order for the products in the cart.

After an order is placed, an automated confirmation may be sent to the email address provided. The purchase contract is concluded when we expressly accept the order, confirm dispatch, or otherwise clearly confirm that the order has been accepted.

We may refuse or cancel an order before acceptance where there is a genuine reason, including product unavailability, an obvious pricing error, payment failure, suspected fraud, or an incorrect or undeliverable address. If payment has already been collected for an order we cannot accept, the relevant amount will be refunded.

6. PAYMENT

Available payment methods are displayed at checkout.

Payments may be processed by third-party payment providers. Customers must provide complete and accurate billing information and must be authorized to use the selected payment method.

We do not require customers to send payment card details to us by email.

7. DELIVERY

Orders are delivered to destinations available through the checkout on blentorina.com. If a country or address cannot be selected at checkout, we do not currently offer delivery to that destination.

We normally aim to process orders within 1 to 3 business days. Delivery estimates shown during checkout or in an order confirmation are estimates and may be affected by the carrier, public holidays, weather, unusually high order volumes or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after dispatch.

For consumers, the risk of accidental loss or damage generally passes when the goods are delivered to the customer or to a third party designated by the customer, subject to mandatory law.

Further details are available in our Shipping page.

8. RIGHT OF WITHDRAWAL AND RETURNS

Consumers may have a statutory right to withdraw from an online purchase within 14 days without giving a reason.

The conditions, procedure, return costs, exceptions and refund process are explained in our Returns & Refunds page. Nothing in these Terms limits statutory rights relating to defective, damaged or incorrectly supplied goods.

9. DEFECTIVE OR INCORRECT PRODUCTS

If a product arrives damaged, defective or materially different from what was ordered, please contact us at info@blentorina.com with the order details and, where useful, photographs showing the issue.

Statutory warranty and consumer rights apply. Any voluntary return policy offered by Blentorina is additional to those legal rights.

10. CUSTOMER RESPONSIBILITIES

Customers must not misuse the website or attempt to interfere with its operation or security.

You may not use the website for unlawful activity, fraudulent transactions, unauthorized access, distribution of malicious software, infringement of intellectual property rights, or any activity that could harm Blentorina, our service providers or other users.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the website design, Blentorina branding, written content, graphics and other original website materials are owned by or licensed to ASERA UG (haftungsbeschränkt).

Website materials may be viewed and used for personal shopping purposes. They may not be copied, reproduced, distributed or used commercially without permission, except where permitted by law.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain services, payment options, applications or links provided by third parties. Those third parties may have their own terms and privacy policies.

We are not responsible for the content or availability of independent third-party websites, except where responsibility cannot legally be excluded.

13. LIABILITY

We are liable without limitation where liability arises from intentional misconduct or gross negligence, injury to life, body or health, fraudulently concealed defects, an expressly assumed guarantee, or mandatory product liability law.

In cases of slight negligence involving an essential contractual obligation, liability is limited, to the extent permitted by law, to the loss that was foreseeable and typical when the contract was concluded.

Mandatory consumer rights and other liability that cannot legally be excluded or limited remain unaffected.

14. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as carrier disruption, severe weather, natural disasters, strikes, major technical outages, government measures or similar events.

This does not limit rights that consumers have under mandatory law.

15. CHANGES TO THESE TERMS

We may update these Terms when necessary to reflect changes to our business, website, services or legal requirements.

The version that applies to an order is the version made available at the time the order was placed, unless mandatory law requires otherwise.

16. GOVERNING LAW

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers who normally live in another country, this choice of law does not remove mandatory consumer protection granted by the law of their country of habitual residence where that protection is applicable.

Statutory rules on jurisdiction remain applicable.

17. CONSUMER DISPUTE RESOLUTION

We prefer to resolve customer concerns directly. Please contact us first at info@blentorina.com.

ASERA UG (haftungsbeschränkt) is not willing to participate in dispute resolution proceedings before a consumer arbitration board unless participation is required by law.

18. CONTACT

Questions about an order or these Terms can be sent to:

Blentorina